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DRAFT Arbor Parent Portal and Payments

Moving from ParentPay to Arbor Pay

From September 2026, we will no longer use ParentPay for school meal payments or any other school payments. We will be moving to Arbor Pay, which will become our new online payment system for:

School meals

School trips and visits

Music tuition and clubs

Other school activities, resources and events

Parents and carers should ensure they can access their Arbor account before the start of term. Any existing balance currently held in ParentPay for current students will be transferred automatically to Arbor, so you do not need to take any action.

Before September, please:

  • Check that you can access your Arbor account

  • Ensure your contact details are up to date

  • Add funds to your child’s account if they are not eligible for free school meals

For full details about the move, including what you need to do before September, please read our letter: Moving from ParentPay to Arbor Pay – Parent Letter (13 July 2026)

If you need help accessing your Arbor account, please contact the school office at office@h3federation.org.uk and we will be happy to assist.

Arbor Parent Portal and App

Arbor

The Arbor Parent Portal and App allows parents and carers to stay connected with their child’s school life and access important information in one place.

Through Arbor, you will be able to:

  • View your child’s timetable
  • Check attendance information
  • View behaviour and achievement updates
  • Access academic reports
  • Book parents’ evening appointments
  • Make payments for school meals, trips, clubs and other school activities

All parents and carers should already have access to an Arbor account. If you have not yet activated your account, please contact the school office for support.

Accessing Arbor

You can access Arbor in two ways:

Arbor Parent Portal

Access Arbor through your web browser using the email address registered with the school.

Arbor App

The Arbor Parent App is available to download from the Apple App Store and Google Play Store.

Please use the same email address that is registered with the school when logging in.

If you are logging in for the first time, select “First Time Logging In” or “Forgotten my password” and follow the instructions provided.

Please check your junk/spam folder if you do not receive a password reset email.

Cashless Catering

Students will continue to use the school’s cashless catering system when purchasing food in the canteen.

Students use their fingerprint to make purchases, providing a quick and secure way to pay without needing to remember a PIN or carry cash.

We strongly recommend that all students use this system.

Need Help?

If you need support with:

  • Accessing your Arbor account

  • Setting up online payments

  • Applying for free school meals

Please contact the school office at: office@h3federation.org.uk

We will be happy to assist.

Related Documents

For further guidance on using Arbor, please visit the Arbor Help Centre.

The Arbor Help Centre provides step-by-step guidance for parents and carers, including information on:

  • Setting up and accessing the Parent Portal and App
  • Making payments for meals, trips, clubs and other activities
  • Managing your child’s profile and contact information
  • Viewing messages, meetings and school information

Arbor Help Centre – Parents and Guardians